How to use Twitter to connect with your customers

28 November, 2018 . 109 views


You know that Twitter is one of the best ways to connect with customers, but sometimes one Tweet just isn’t enough. With Twitter Moments, you can do more

Here are a few ways your brand can use Twitter Moments to build and strengthen relationships with your customers.

Showcase your customers’ feedback

Who doesn’t love a shout out? When you feature your customers’ input, you’ll not only show that you’re listening to their ideas, you’ll also help them feel part of your brand family.

Resurface your own Tweets

Moments can let you resurface Tweets you shared in the past. For example, if you published research a few months ago that’s central to a conversation happening today, including it in a Moment can help it stay top of mind.

Promote a new product launch

Share video, GIFs, images, infographics, and Tweets to share details of your product from different perspectives. When you create a Twitter Moment with all your product’s content, it’s easy for customers to gather information all in one place
 
Hype up an event

Get your customers talking about the event before it even happens. For example, if you’re hosting a tech summit, create a Moment about the topics you’ll be covering. Then build engagement by asking your customers what their thoughts are. Make sure to use an event hashtag, too.




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